Ineptitude vs. falsehoods

There's nothing I like better than a rant about Comcast. It's been awhile since I was displeased with them, so I really thought they had straightened themselves out. The eternal optimist is disappointed yet again.

In November or December, I called Comcast to talk about my service with them. We had cable and internet. They just introduced digital voice here, and had a great deal going on. So I asked about it. I also wanted to cancel my Showtime, since I don't need it until Tudors starts their second season (ooooo, I can't wait!). After at least a half an hour on the phone with this girl, we had it all straightened out. Showtime would be canceled, we'd get a phone line, HBO, and our bill would only go up by like $3 a month. Pretty sweet deal, I thought. So I went for it. A few days later, I go to watch our DVRed Project Runway episode. It's blank. That's weird. Just a fluke, I imagine. Fine. It records it a second time then next day. Still blank. Weird! JP and Tim are there and one of them suggests that I check and make sure that we are still getting Bravo. Nope! In fact, we've lost every channel over 100. Argh. So I get our January bill, the first with all these changes. It's $30 more than what we were paying before, which includes the $30 installation fee for the phone. Wait a minute. So our bill is the same and we've LOST channels? I'm pissed. I rant. I don't bother calling until almost a month later (today). I was reminded of this because I paid my Comcast bill, which was $10 more than what I was paying before. Argh!
Today I talk to someone about this and I get this explanation: the original girl didn't lie to me about this. She just never canceled the Showtime, which I have been charged $17.95 for. She also never added the "Digital Plus" to my service, which is $12.95. It took a good 20 minutes to figure this out, and I have to admit I was not nice or pleased with the people I talked to, since I thought the girl had just straight up lied to me.

Now I don't know what to think. Is it more forgivable that she was just completely a moron and never did anything that I called and asked her to do? Would it have been better to think that she was trying to wring more money out of me and my already-ridiculously-high cable bill?